5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it’s important to implement a method of verification and quality management to ensure that problems associated with the lack of doing these tasks don’t start to occur.
In this guide we will talk five (5) easy steps to improving your safety guard service and achieving everything you picture as your perfect retail security Dagenham.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could start working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and inquire does it seem adequate.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to screen if the protector is a fantastic fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from that shield and it provides you an opportunity to ask a different shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned land isn’t as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• Just how long is each new officer trained?
• Just how long can the security company double bank? (Double banks is the procedure for having a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the answer to every one of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes into preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most successful are:
In case your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are in your property. These tracking systems permit the security guard company to track the time and log the action of the guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard company provides a method of making certain that each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Remember, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.